01642 452 525
07823 332 001
geoffjohns66@yahoo.co.uk

FAQ

  • Is the food okay to freeze?
    • The food can be frozen for up to 1 month in its original packaging.  Apart from the Hotshot Parmo as the garlic sachet is not suitable for freezing.
  • How long should I heat the food up?
    • Please follow the cooking instruction at the back of the sleeve. All products are suitable for the oven and microwave.
  • Are the meals halal?
    • Yes. Our meals are halal.
  • Do the items come cold?
    • The items are shipped in a temperature controlled box keeping the items between 2-5 degrees. Once the seal is broken the contents must be put straight into the fridge or freezer. The insulated box acts like a mini fridge when in transportation.
  • How long will the meals last?
    • All our meals have a 7-day shelf life from the day of production.

Delivery and Collection Information

  • How much is postage and packaging on deliveries?
  • When will my food be dispatched to me?
    • Your food will be sent out from our factory the day before your requested delivery day.
  • What day do we deliver?
    • Currently our delivery days are Tuesday – Friday.
  • Can I track my order?
  • Can I get a delivery to work? And how long will the food leep cold in the packaging its sent it?
    • Yes, if your work allows deliveries.
  • My delivery is late or hasn’t arrived.
    • If your item hasn’t arrived then please contact us. We will get back to you asap to sort the order out for you.